Need help? Get in touch!
If you need assistance, PrimeXBT offers several ways to contact our support team. Whether you prefer live chat or email, our dedicated team is here to help. Learn how to reach us and explore the various departments and services we offer.
Live Chat
PrimeXBT provides a live chat feature that allows you to communicate with our support team in real-time. This is the quickest way to get answers to your questions and resolve any issues you may be facing.
The live chat option is available 24/7, ensuring that you can always get help when you need it. Our knowledgeable representatives are ready to assist you with any inquiries related to your account, trading, and more.
- Go to the PrimeXBT website.
- Locate the live chat icon at the bottom right corner of the screen.
- Click on the icon to open the chat window.
- Enter your details and start typing your message.
- Wait for a representative to join the chat and assist you.
Using the live chat feature is simple and efficient, allowing you to get immediate help without the need for phone calls or waiting for email responses. Make sure to provide as much detail as possible to get the best support experience.
For those who prefer email communication, PrimeXBT offers support via email. This method is ideal for less urgent inquiries or when you need to provide detailed information or attachments.
- Open your preferred email client.
- Compose a new email and address it to [email protected].
- In the subject line, briefly describe your issue or question.
- Provide detailed information in the body of the email, including any relevant attachments.
- Send the email and await a response from our support team.
While email support may take a bit longer than live chat, it allows you to document your issues comprehensively. Our team typically responds within 24 hours, ensuring that your queries are addressed in a timely manner.
Interested in another department?
PrimeXBT is organized into various departments, each specializing in different aspects of our services. Whether you need information about our products, markets, or exchange, we have the right team to help you.
Below are the key departments you might want to contact for specific inquiries:
Company
If you have questions about PrimeXBT as a company, including our mission, values, or career opportunities, our company department is the place to go. They can provide information on company policies, news, and more.
- Company policies and guidelines
- Career opportunities and applications
- Corporate news and updates
- Partnership inquiries
- General corporate information
Contacting the company department is straightforward and can be done through our main contact channels or specific corporate emails provided on our website.
Products
For detailed information about our products, including trading platforms, tools, and services, the products department is your go-to resource. They can help you understand how to use our products effectively and maximize your trading experience.
- Trading platforms and software
- Product features and specifications
- Updates and new product launches
- Technical support for product-related issues
- User guides and tutorials
Reach out to the products department through our support channels to get comprehensive assistance with any product-related queries you may have.
Markets
If you are interested in market analysis, trends, and trading strategies, our markets department can provide valuable insights. They specialize in understanding market movements and helping traders make informed decisions.
- Market analysis and reports
- Trading strategies and tips
- Economic indicators and forecasts
- Market news and updates
- Risk management techniques
Contacting the markets department can give you access to expert advice and detailed reports that can enhance your trading activities and market understanding.
Exchange
The exchange department handles everything related to our trading exchanges. If you have questions about how to trade, account types, or transaction issues, this is the department to reach out to.
- Trading exchange operations
- Account types and features
- Deposit and withdrawal procedures
- Transaction troubleshooting
- Regulatory and compliance information
Our exchange department is equipped to handle any queries related to trading on our platform, ensuring you have a smooth and efficient trading experience.
Browse Prices
If you need real-time data on prices, our browse prices section offers up-to-date information. This can be crucial for making timely trading decisions and staying informed about market movements.
- Real-time price data
- Historical price charts
- Price alerts and notifications
- Comparative analysis of different markets
- Customizable price tracking tools
Accessing our browse prices section can give you the data you need to stay ahead in the trading game and make well-informed decisions.
Risk warning
Trading involves significant risk and may not be suitable for everyone. It’s important to understand the risks involved and trade responsibly. Ensure you are aware of all the potential consequences before engaging in trading activities.
Restricted Jurisdictions
PrimeXBT services are not available in certain jurisdictions. These restrictions are in place to comply with local regulations and ensure the safety and security of our users.
- United States
- Canada
- Japan
- Algeria
- Sudan
Ensure you are aware of the restrictions in your country before attempting to access our services. This will help you avoid any potential legal issues and ensure compliance with local laws.
Unrecognized or Partially Recognized Jurisdictions
PrimeXBT may not recognize certain jurisdictions due to political or legal reasons. It’s important to check if your region falls under this category to avoid any service disruptions.
- Crimea
- Sevastopol
- Donetsk
- Luhansk
- Western Sahara
Understanding these restrictions will help you navigate our services effectively and ensure that you are compliant with all necessary regulations.